PRIVACY POLICY

Effective date: 03.04.2026

This Privacy Policy explains how NearTogether collects, uses, stores, and shares personal data when you use the website, submit a request, contact us, or order our services.
NearTogether (“NearTogether”, “we”, “us”, or “our”) is operated by Individual Entrepreneur Eleonora Yuryevna Tochenova.
Contact details:
Email: neartogether.world@gmail.com
Telegram: @neartogether_com
Website: https://www.neartogether.com

1. WHAT DATA WE COLLECT
We may collect the following categories of personal data:
1.1. Data you provide about yourself:
- name;
- phone number, if provided;
- email address, if provided;
- Telegram, WhatsApp, or other contact details;
- preferred contact method;
- messages, comments, and attachments you send to us.
1.2. Recipient data you provide:
- full name;
- phone number;
- delivery address;
- other information necessary to arrange and complete the order.
1.3. Order-related data:
- description of the item or service you want to order;
- links to products or shops;
- budget and preferences;
- delivery date or deadline;
- gift selection preferences and other instructions.
1.4. Payment and transaction-related data:
- payment confirmation information;
- billing or receipt-related information where required by law;
- refund-related information where applicable.
1.5. Technical data:
- IP address;
- browser and device information;
- website usage data;
- cookies and similar technologies;
- referral source, date, and time of visit.

2. HOW WE USE PERSONAL DATA
We may use personal data to:
- receive and process requests submitted through the website;
- communicate with you about your request or order;
- prepare a quote and agree order terms;
- place, coordinate, and support an order;
- contact sellers, marketplaces, florists, confectioners, delivery services, and other providers involved in the order;
- send confirmations, updates, receipts, and service messages;
- handle cancellations, returns, complaints, and support requests;
- keep accounting, tax, and legal records;
- improve website performance, forms, communication, and service quality;
- protect the website and our business against misuse or fraud;
- comply with applicable legal obligations.

3. LEGAL BASES
Depending on the situation and applicable law, we process personal data on one or more of the following legal bases:
- your consent;
- the need to take steps at your request before entering into a contract;
- the performance of a contract with you;
- compliance with legal obligations;
- our legitimate interests in operating and protecting our business, where permitted by law.

4. DATA OF THIRD PERSONS
If you provide us with personal data of a recipient or another person, you confirm that such data may be lawfully provided for the purposes of order arrangement, fulfilment, and related communication.

5. HOW WE COLLECT DATA
We may collect personal data:
- through website forms;
- through email;
- through Telegram, WhatsApp, and other agreed communication channels;
- during order arrangement and support;
- from payment, banking, or receipt-related services;
- from information and documents you provide directly.

6. HOW WE SHARE DATA
We may share personal data only to the extent necessary for the relevant purpose, including with:
- sellers, marketplaces, florists, confectioners, and other third-party providers;
- delivery and courier services;
- banks, payment providers, and receipt services;
- website, hosting, and technical service providers;
- analytics or anti-abuse tools, where used;
- accountants, legal advisers, or other professional service providers;
- public authorities, where required by law.
We do not sell personal data.

7. DATA RETENTION
We retain personal data only for as long as necessary for:
- processing and supporting the order;
- communication with you;
- handling disputes, refunds, and complaints;
- maintaining accounting, tax, and legal records;
- meeting legal or regulatory obligations.
Different categories of data may be retained for different periods depending on the purpose and legal requirements.

8. YOUR RIGHTS
Depending on your location and the law that applies, you may have the right to:
- access your personal data;
- correct inaccurate data;
- request deletion of data;
- request restriction of processing;
- object to certain processing;
- request data portability;
- withdraw consent where processing is based on consent;
- lodge a complaint with a competent supervisory authority.
To exercise your rights, contact us at neartogether.world@gmail.com. We may need to verify your identity before responding.

9. COOKIES AND SIMILAR TECHNOLOGIES
We may use cookies and similar technologies to ensure website functionality, process forms, understand website usage, improve the service, and protect the website from abuse.
Where required by applicable law, non-essential cookies will only be used after obtaining your consent.
You can control cookies through your browser settings and, where available, through the website’s cookie preferences.

10. DATA SECURITY
We take reasonable legal, organisational, and technical measures to protect personal data against unauthorised access, disclosure, alteration, loss, misuse, or destruction.
However, no method of data transmission or storage is completely secure, and we cannot guarantee absolute security.

11. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. The latest version will be published on the website with the updated effective date.

12. CONTACT
NearTogether
Individual Entrepreneur Eleonora Yuryevna Tochenova
Email: neartogether.world@gmail.com
Telegram: @neartogether_com
Website: https://www.neartogether.com