TERMS OF SERVICE
Effective date: 03.04.2026These Terms of Service (“Terms”) govern your use of the Near Together website and services.
Near Together (“Near Together”, “we”, “us”, or “our”) provides assistance services related to paying for, placing, coordinating, and supporting orders with third-party shops, marketplaces, florists, confectioners, delivery services, and other providers.
By submitting a request through our website, contacting us, approving an individual quote, or paying for a service, you agree to these Terms.
1. CONTACT DETAILSBusiness name: Near Together
Operator: Individual Entrepreneur Eleonora Yuryevna Tochenova
Email: neartogether.world@gmail.com
Telegram: @neartogether_com
Website: https://www.neartogether.com
2. WHAT WE DO2.1. NearTogether provides service and coordination assistance related to gifts and orders.
2.2. Depending on the request, our services may include:
- payment-only assistance;
- help with choosing a gift or product;
- placing an order with a third-party seller or service provider;
- communicating with a seller, marketplace, or delivery service;
- arranging local delivery within the recipient’s country;
- sending updates, confirmations, and available tracking details;
- supporting the order until the agreed stage.
2.3. Unless expressly stated otherwise in an individual quote, NearTogether is not:
- the manufacturer of goods;
- the seller of goods;
- the importer of goods;
- the delivery company;
- a money transfer service between private persons.
2.4. NearTogether does not provide standalone money transfers without a real order.
3. HOW THE SERVICE WORKS3.1. You submit a request through the website form or contact us directly.
3.2. We review the request and may ask clarifying questions.
3.3. We provide an individual calculation or quote, which may include:
- the cost of goods or services purchased from third parties;
- local delivery charges;
- our service fee;
- any additional agreed costs.
3.4. A contract for a specific order is formed when:
- you expressly approve the individual quote; and/or
- you make payment after receiving the payment details and order terms.
3.5. Unless otherwise agreed, payment must be made in advance.
4. CUSTOMER RESPONSIBILITIES4.1. You must provide accurate, complete, and up-to-date information.
4.2. You are responsible for checking:
- recipient details;
- delivery address;
- phone number;
- order description;
- links you provide;
- important dates and timing requirements.
4.3. If you provide personal data of a recipient or another third person, you confirm that the data may be lawfully provided for the purposes of arranging and fulfilling the order.
4.4. You must not use the service for unlawful, fraudulent, abusive, or prohibited purposes.
5. PRICES5.1. Prices shown on the website are informational “from” prices for standard requests.
5.2. The final price is determined individually depending on the order.
5.3. The total payable amount may include:
- the cost of goods or services provided by third parties;
- delivery fees;
- our service fee;
- payment processing or currency-related costs, where applicable;
- other agreed costs.
5.4. More complex requests may be priced individually, including but not limited to:
- multiple gifts;
- multiple shops or separate payments;
- urgent requests;
- additional coordination work.
6. PERFORMANCE OF THE SERVICE6.1. Unless otherwise stated in the individual quote:
- for “Payment only”, our service is considered performed once we complete the payment and send payment confirmation;
- for a “Basic order”, our service is considered performed once we place and pay for the order and send available confirmation details;
- for an “Order with gift selection”, our service is considered performed once we suggest options, receive your approval, place and pay for the order, and send available confirmation details.
6.2. If the agreed service scope expressly includes support until delivery, that part of the service is considered performed once delivery is confirmed or another agreed final status is reached.
7. THIRD-PARTY SELLERS AND DELIVERY PROVIDERS7.1. Goods and services are supplied by third-party sellers and providers.
7.2. We are not responsible for:
- the quality, safety, composition, packaging, or condition of goods;
- stock availability;
- changes in price, assortment, or seller terms;
- delivery delays, failed deliveries, or cancellations by third parties;
- actions or omissions of shops, marketplaces, delivery services, or other third parties.
7.3. Product images, packaging, descriptions, and other characteristics may differ from the final result provided by the third party.
7.4. Where included in the agreed service scope, we will provide reasonable assistance in communicating with third parties regarding the order.
8. CANCELLATIONS AND REFUNDS8.1. You may cancel the service before it is fully performed.
8.2. If we have not yet started work and have not incurred actual costs, the amount paid by you may be refunded in full.
8.3. If we have already started work, we may retain payment for:
- services already performed;
- actual costs already incurred;
- payment processing, return, or recalculation costs where they have actually arisen.
8.4. If a third-party order has already been placed and/or paid for, the refund of the third-party amount depends on the rules of the relevant seller, marketplace, service provider, or delivery service.
8.5. Our service fee is non-refundable to the extent the service has already been performed.
9. RIGHT OF WITHDRAWAL FOR EU/EEA CONSUMERS9.1. If you are a consumer in the EU or EEA and mandatory consumer law applies to your contract, you may have the right to withdraw from the service contract within 14 days from the date the contract is concluded, without giving any reason.
9.2. However, if you expressly request us to begin performance before the end of the withdrawal period, and you acknowledge that you may lose the right of withdrawal once the service has been fully performed, the following applies:
- if the service has already been fully performed, you may lose your right of withdrawal;
- if the service has begun but has not been fully performed, you may be required to pay a proportionate amount for the part already performed.
9.3. Details on how to exercise this right are provided in our Right of Withdrawal Notice.
10. LIMITATION OF LIABILITY10.1. To the maximum extent permitted by law, Near Together shall not be liable for indirect, incidental, special, consequential, or purely financial losses arising from the use of the service.
10.2. Our total liability for a specific order shall not exceed the amount of our own service fee actually paid for that order, except where mandatory law provides otherwise.
10.3. Nothing in these Terms excludes liability that cannot be excluded or limited under applicable law.
11. PERSONAL DATA11.1. Personal data is processed in accordance with our Privacy Policy.
11.2. By submitting a request and using the service, you acknowledge that personal data necessary for the processing and fulfilment of the order may be processed and, where necessary, shared with sellers, marketplaces, payment providers, delivery services, and other service providers involved in the order.
12. CHANGES TO THESE TERMS12.1. We may update these Terms from time to time.
12.2. The latest version will be published on the website with the updated effective date.
13. GOVERNING LAW13.1. These Terms are governed by the laws of the Russian Federation, unless mandatory consumer protection law in your country of residence applies and provides otherwise.
14. CONTACTNear Together
Individual Entrepreneur Eleonora Yuryevna Tochenova
Email: neartogether.world@gmail.com
Telegram: @neartogether_com
Website: https://www.neartogether.com
